Support, in-app and by email
Use Ask Docket inside the app. Email us when an issue needs follow-up.
Email support
support@docketpdf.com In the app Ask Docket handles product, setup, plan, and Shopify order questions
By email use email when an issue needs follow-up from a person
Useful context include your .myshopify.com domain and Shopify order name, such as #1001
Archive export use the Documents screen to export every stored rendered PDF plus a manifest, without live Shopify data or re-rendering; it is not limited by Bulk Print's current result page
Unlimited is $9.99 USD monthly or $99.99 USD annually after a Shopify-native 14-day trial. The pricing page explains cancellation, refunds, and temporary verification outages in writing. Archive download links are private and expire after 30 days or immediately on uninstall or shop redaction.
Privacy and security questions are covered in the privacy policy, DPA draft, and security overview. Report a suspected security issue to security@docketpdf.com. Do not include customer data, credentials, or documents in an initial report.